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Predictive dialers are automated calling systems designed to increase efficiency in high-frequency telemarketing and outbound call centers. These telephone dialing systems place calls from a predefined list of target numbers and transfer any successfully answered call over to an available agent. It monitors how each call is answered, ensuring that only those calls answered by people are transferred to the call agent. You can configure how to respond to each call scenario; for example, the system can deliver a pre-recorded message to any voicemail and answering machines, while discarding or rescheduling calls that reach a busy line or fax machine. These applications dramatically increase telemarketing agents' efficiency by enabling them to spend more time talking to prospective customers and less time dialing, reaching busy signals, and listening to answering machines. In fact, a 2002 survey found that call center agents increased their actual talk time from 20 minutes per hour to 50 minutes per hour! With numbers like that, it's no wonder why the predictive dialer is so popular with telemarketing organizations associated with B2C (business to consumer), marketing survey, and debt collecting companies. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen - Management metaphors at RichChristiansen.com. |
Predictive dialers
