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There's little doubt that predictive dialer systems translate directly into cost savings, enabling call centers to handle more calls with the same number of agents. Unfortunately, the traditional hardware-based system carried a large price tag, making it difficult for small telemarketing organizations to afford the investment. Today, predictive dialer software offers a low-cost solution for small call centers. This software integrates with existing application software, computer telephony integration (CTI), and PBX equipment, meaning there's less equipment to purchase. Predictive dialers work by automatically dialing a list of numbers and transferring only the answered calls to live agents. As they become more software-based, they are growing in sophistication. For example, a software solution allows call centers to easily switch between inbound and outbound when needed. During quiet times, inbound agents can place outbound calls. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen - Management metaphors at RichChristiansen.com. |
Predictive dialer software
