|
Linux IVR (Interactive Voice Response) systems have generated a strong following of supporters within the telecommunications, financial services, and enterprise communities. These IVR systems can perform functions like updating accounts, accessing information, passing account information to a call agent, and more. Linux proponents cite major advantages to using Linux for their IVR needs: Reliability. Mention Linux (especially in comparison to Windows) and the word "reliable" always comes up. Reliability is critical for telecommunications. If a system crashes during a web transaction, the user gets an error message, maybe refreshes the screen, and tries again. When a system crashes during a phone call, the caller gets disconnected. Nothing frustrates a caller more. Cost Savings. Using an open-standard Operating System saves money. A large bank estimated that going with Linux for their IVR would cost them 50% less: $350,000 for software expenses and licenses as opposed to $700,000 for a proprietary system. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen - Management metaphors at RichChristiansen.com. |
Linux IVR
