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In enterprise and call center organizations of all sizes, call accounting software is a frequently-used application to manage telephony costs, optimize network capacity, and detect resource fraud. Since telecommunications costs are one of the greatest monthly expenses, organizations need a better handle on how these telecom applications are used and how expenses are actually divided among departments, services, cost centers, etc. Call accounting applications generally support any telephony infrastructure, whether your network includes legacy telecom equipment, new VoIP technology, or both. In short, the software reads and processes CDR (Call Detail Records) records from the PBX, switch, gateway, or other network element. The PBX already generates valuable data on each incoming and outgoing call including calling party, called number, and call duration. However, reviewing and analyzing records straight from the PBX or switch can be a rather formidable task. Here's where specialized software for call accounting is used. Essentially, it takes unwieldy data and automatically generates easy-to-read, customizable reports. It also automates the report generation and automatically distributes customized reports to any number of users. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen - Management metaphors at RichChristiansen.com. |
Call accounting software
