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Auto dialers increase call center efficiency and effectiveness by automating the process of placing phone calls, enabling telemarketing organizations to reach a large audience in a short period of time. These systems automatically place a string of calls and either transfer live calls to an available agent or play a recorded message. By automatically dialing and screening for busy signals or unanswered calls, they free call center agents from mundane and routine tasks. Some autodialers automate message delivery. Instead of transferring answered calls to a live agent, they simply play a prerecorded message to the person or voicemail on the other end. This enables businesses and organizations to broadcast phone messages and alerts without the use of call agents. Some systems can be configured to deliver different messages to live answers and answering machines. This application is commonly used by medical offices to remind patients of appointments, by churches to send announcements to all members, by schools to alert students of closings, and by government agencies to send emergency alerts. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen - Management metaphors at RichChristiansen.com. |
Auto dialers
