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If you've called a business, chances are you've navigated through voice prompts and call routing associated with Auto Attendants. This automated service fields all incoming calls, greets callers with a customized message, and then routes calls based on keypad or voice-driven input. The Auto Attendant can be the sole interface for incoming calls, with backup provided by a live operator. In other cases, it can be used to back up a live operator and handle overflow calls and lunch breaks. It offers receptionist service 24 hours a day, 365 days a year. An automated attendant provides self-help routing that allows customers to reach proper personnel and find out key information on their own. It completely eliminates the need for employees to interact with callers to answer basic questions. Many menus offer routing options to get store hours, directions, policy changes, and other FAQs. This frees up employee time to handle important customer service issues. It also ensures a simple, customer-friendly experience and 24/7 availability. Web Design - Small business custom website from EverestWebDesign.com. Rich Christiansen - Management metaphors at RichChristiansen.com. |
Auto attendant
